Billing Policy and Collection Procedures
Effective September 1, 2018
Bi-Monthly Billing Cycle:
The billing due date is the last day of the month after the end of the billing period. Any payments received after the last day of the month will incur a 10% late charge. The billing periods and new due dates are:
January-February bills sent around March 1, due by March 31
March-April bills sent around May 1, due by May 31
May-June bills sent around July 1, due by July 31
July-August bills sent around September 1, due by September 30
September-October bills sent around November 1, due by November 30
November-December bills sent around January 1, due by January 31
Any payments received after the due date will incur a 10% late charge. Accounts not paid in full by the due date will be sent the following notices:
Notice #1: A Courtesy Notice will be sent out 32 days after the bill closing date stating that the account is now past due.
Notice # 2: A Delinquency Notice will be sent out 47 days after the bill closing date stating it is the second notice and the account is past due.
Notice # 3: A Shut Off Notice will be sent out 62 days after the bill closing date stating that water service will be shut off in 15 days unless the account is brought current. The notice will include a payment plan offer as detailed below.
Payment Plan Offer:
The payment plan will require payment of at least 10% of the past due balance on a
monthly basis until paid off in full AND for all future billings to be paid in full by the due date.
Accumulated late charges will be waived if the shareholder agrees to and signs the payment plan.
If the shareholder defaults on the payment plan or falls behind on a subsequent billing payment, then the payment plan will be null and void.
The past due balance will become due immediately with late charges reinstated, and a Shut Off Notice will be sent.
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