Call 760-765-0534
or 760 703 - 7855
PINE HILLS MUTUAL WATER COMPANY



HOW TO CALCULATE YOUR WATER BILL

EXAMPLE:
IF YOU ARE BILLED FOR 16 UNITS OF WATER, YOUR BILL WILL BE CALCULATED IN THE FOLLOWING MANNER:
TIER 1    0 TO 6 UNITS IS $3.90 PER UNIT
TIER 2     NEXT 24 UNITS IS $5.50 PER UNIT
TIER 3    OVER 30 UNITS IS $15.00 PER UNIT.
16 UNITS EQUALS 6 UNITS AT TIER 1 PRICE (6 TIMES $3.90) = $23.40
AND 10 UNITS AT TIER 2 PRICE (10 TIMES $5.50) = $55.00 FOR A TOTAL OF $78.40

                    WATER USAGE $78.40
                    STANDBY FEE  $50.00
                    ASSEMENT       $21.00
                    USDA LOAN      $60.00

                            TOTAL     $209.40

YOUR WATER BILL WILL BE $209.40





 RULES AND REGULATIONS




​BILL ADJUSTMENTS FOR LARGE (ACCIDENTAL) WATER USAGE

SHAREHOLDERS ARE REQUIRED TO SUBMIT A WRITTEN REQUEST OR APPEAR IN PERSON AT A BOARD MEETING TO ADVISE THE BOARD THE REASON FOR THE HIGH USE AND ASK FOR A REDUCTION IN THE WATER RATES CHARGED
HOW TO READ YOUR WATER METER

WATER METERS ARE READ 6 TIMES A YEAR

(JAN - FEB) (MAR - APRIL) (MAY - JUNE) (JULY - AUG) (SEPT - OCT) (NOV - DEC)

WATER METERS MEASURE IN CUBIC FEET.
(ONE CUBIC FOOT = 7.5 GALLONS)

READINGS ARE READ IN UNITS = TO 100 CUBIC FEET
(100 CUBIC FEET = 750 GALLONS)



    (TWO MONTHS LATER)



    EXAMPLE:

        1760 MINUS 1744 = 16 UNITS.


    YOUR WATER CONSUMPTION = 16 UNITS.
    (16 X 750 = 12,000 GALLONS OF WATER)
1760.32
1744.76
SELLING YOUR PROPERTY
THE SHARE CERTIFICATE SHOULD BE SURRENDERED TO THE PHMWC SECRETARY OR BOOKKEEPER. A NEW CERTIFICATE WILL BE ISSUED TO THE NEW OWNER. THERE IS A $100 FEE FOR THIS TRANSFER. PLEASE INFORM YOUR REAL ESTATE AGENT AND YOUR ESCROW COMPANY.
THERE IS A STATE HEALTH DEPARTMENT REQUIREMENT THAT A BACK FLOW DEVICE BE INSTALLED PRIOR TO THE CLOSE OF ESCROW.
Billing Policy and Collection Procedures
Effective September 1, 2018
Bi-Monthly Billing Cycle:
The billing due date is the last day of the month after the end of the billing period. Any payments received after the last day of the month will incur a 10% late charge. The billing periods and new due dates are:
January-February bills sent around March 1, due by March 31
March-April bills sent around May 1, due by May 31
May-June bills sent around July 1, due by July 31
July-August bills sent around September 1, due by September 30 
September-October bills sent around November 1, due by November 30
November-December bills sent around January 1, due by January 31
Collection Procedure: 
Any payments received after the due date will incur a 10% late charge. Accounts not paid in full by the due date will be sent the following notices:
Notice #1: A Courtesy Notice will be sent out 32 days after the bill closing date stating that the account is now past due.
Notice # 2: A Delinquency Notice will be sent out 47 days after the bill closing date stating it is the second notice and the account is past due.
Notice # 3: A Shut Off Notice will be sent out 62 days after the bill closing date stating that water service will be shut off in 15 days unless the account is brought current. The notice will include a payment plan offer as detailed below.
Payment Plan Offer:
The payment plan will require payment of at least 10% of the past due balance on a 
monthly basis until paid off in full AND for all future billings to be paid in full by the due date.
Accumulated late charges will be waived if the shareholder agrees to and signs the payment plan. 
If the shareholder defaults on the payment plan or falls behind on a subsequent billing payment, then the payment plan will be null and void.
The past due balance will become due immediately with late charges reinstated, and a Shut Off Notice will be sent.